Refund
Refund and Cancellation Policy
Refund and Cancellation Policy
Refund and Cancellation Policy
This Refund and Cancellation Policy outlines the terms and conditions governing refunds, cancellations, and payment reversals on the Platform, and explains your rights and obligations when engaging in transactions through HYVE.
This Refund and Cancellation Policy outlines the terms and conditions governing refunds, cancellations, and payment reversals on the Platform, and explains your rights and obligations when engaging in transactions through HYVE.
Last Updated on April 29, 2026
This Refund and Cancellation Policy (“Policy”) governs the terms under which refunds, cancellations, and payment reversals are handled on HYVE (“Platform”), operated by HYVE WORKS PVT. LTD. (“HYVE”, “we”, “us”, or “our”).
By using HYVE, you agree to this Policy.
This Privacy Policy describes how
HYVE WORKS PVT. LTD. (“HYVE”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our platform (“Platform”).
By accessing or using HYVE, you agree to the collection and use of information in accordance with this Privacy Policy.
Overview
Overview
Overview
HYVE facilitates project-based engagements between Clients and Freelancers/Teams through a milestone-based system.
All payments on HYVE are processed via a system referred to as “HYVE Secured Payments”, where funds are collected from Clients and temporarily held by HYVE until milestone approval.
HYVE facilitates project-based engagements between Clients and Freelancers/Teams through a milestone-based system.
All payments on HYVE are processed via a system referred to as “HYVE Secured Payments”, where funds are collected from Clients and temporarily held by HYVE until milestone approval.
Cancellation Policy
Cancellation Policy
Cancellation Policy
Cancellation on HYVE are conditional and limited.
Cancellation Policy eligibility depends on milestone status, work progress, and platform policies.
Cancellation on HYVE are conditional and limited.
Cancellation Policy eligibility depends on milestone status, work progress, and platform policies.
2.1 Before Milestone Funding
Clients may cancel a project freely before funding any milestone.
No charges apply.
2.1 Before Milestone Funding
Clients may cancel a project freely before funding any milestone.
No charges apply.
2.2 After Milestone Funding but Before Work Begins
Clients may request cancellation.
Refunds may be processed after deducting:
Payment gateway fees
Applicable taxes (if already processed)
2.2 After Milestone Funding but Before Work Begins
Clients may request cancellation.
Refunds may be processed after deducting:
Payment gateway fees
Applicable taxes (if already processed)
2.3 After Work Has Started
Cancellation requests will be reviewed on a case-by-case basis HYVE may:
Partially release funds to the Freelancer
Refund the remaining balance to the Client
2.3 After Work Has Started
Cancellation requests will be reviewed on a case-by-case basis HYVE may:
Partially release funds to the Freelancer
Refund the remaining balance to the Client
2.4 After Milestone Approval
Once a milestone is approved by the Client, the payment is FINAL and non-refundable.
2.4 After Milestone Approval
Once a milestone is approved by the Client, the payment is FINAL and non-refundable.
Refund Policy
Refund Policy
Refund Policy
Refunds on HYVE are conditional and limited.
Refund eligibility depends on milestone status, work progress, and platform policies.
Refunds on HYVE are conditional and limited.
Refund eligibility depends on milestone status, work progress, and platform policies.
3.1 Eligible Refund Scenarios
Refunds may be considered in the following cases:Duplicate payment
Technical/payment errors
Cancellation before work begins
Mutual agreement between Client and Freelancer
3.1 Eligible Refund Scenarios
Refunds may be considered in the following cases:Duplicate payment
Technical/payment errors
Cancellation before work begins
Mutual agreement between Client and Freelancer
3.2 Partial Refunds
In cases where work has already started:
Refunds may be issued partially
Amount refunded will depend on:
Work completed
Agreement between parties
HYVE’s internal review
3.2 Partial Refunds
In cases where work has already started:
Refunds may be issued partially
Amount refunded will depend on:
Work completed
Agreement between parties
HYVE’s internal review
3.3 Non-Refundable Scenarios
Refunds will NOT be issued in the following cases:
Milestone marked as approved
Completed work delivered and accepted
Change of mind by Client after work has started
Delays caused by Client
3.3 Non-Refundable Scenarios
Refunds will NOT be issued in the following cases:
Milestone marked as approved
Completed work delivered and accepted
Change of mind by Client after work has started
Delays caused by Client
Platform Commission and Fees
Platform Commission and Fees
Platform Commission and Fees
HYVE uses third-party payment service providers (such as Cashfree Payments) to process transactions.
HYVE’s commission charges are non-refundable once the transaction is completed.
GST and payment gateway charges are also non-refundable.
HYVE uses third-party payment service providers (such as Cashfree Payments) to process transactions.
HYVE’s commission charges are non-refundable once the transaction is completed.
GST and payment gateway charges are also non-refundable.
Dispute-Based Refunds
Dispute-Based Refunds
Dispute-Based Refunds
If a dispute arises:
Funds may be temporarily held
HYVE may review:
Communication between parties
Work delivered
Milestone terms
If a dispute arises:
Funds may be temporarily held
HYVE may review:
Communication between parties
Work delivered
Milestone terms
HYVE may, at its discretion:
Issue partial refunds
Release funds accordingly
HYVE may, at its discretion:
Issue partial refunds
Release funds accordingly
Refund Processing Time
Refund Processing Time
Refund Processing Time
Approved refunds will be processed within 5-7 Business Days.
Refund timelines may vary depending on the payment provider
Approved refunds will be processed within 5-7 Business Days.
Refund timelines may vary depending on the payment provider
Payment Failures and Reversals
Payment Failures and Reversals
Payment Failures and Reversals
Failed transactions will be automatically reversed by the payment provider
HYVE is not responsible for delays caused by banks or payment gateways
Failed transactions will be automatically reversed by the payment provider
HYVE is not responsible for delays caused by banks or payment gateways
Abuse and Misuse
Abuse and Misuse
Abuse and Misuse
HYVE reserves the right to:
Reject refund requests in case of abuse
Suspend accounts engaging in fraudulent refund behavior
HYVE reserves the right to:
Reject refund requests in case of abuse
Suspend accounts engaging in fraudulent refund behavior
Important Disclaimer
Important Disclaimer
Important Disclaimer
HYVE Secured Payments is not an escrow service.
HYVE acts only as an intermediary facilitating transactions.
HYVE does not guarantee refunds beyond the conditions outlined in this Policy.
HYVE Secured Payments is not an escrow service.
HYVE acts only as an intermediary facilitating transactions.
HYVE does not guarantee refunds beyond the conditions outlined in this Policy.
Changes to this Privacy Policy
Changes to this Privacy Policy
Changes to this Privacy Policy
HYVE reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.
HYVE reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
Contact Us
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at team@hyvefreelance.com
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at team@hyvefreelance.com
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